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Noticeboard

Please note, our new website address is drruddellandpartners.co.uk

GPs and their wider team need time to give patients the best care they possibly can. You can help free up time for those who really need expert advice by considering three alternatives before booking an appointment. Find out more

Bogus callers

The Practice has been informed by the Health & Social Care Board that some patients have been contacted by 'bogus callers' claiming to be linked to the Practice in order to sell products or extract financial information including bank details.  Some bogus callers have asked questions about medical conditions and current medication.

If you receive a call of this nature, DO NOT disclose any personal information and contact the surgery immediately.

Welcome to Dr Ruddell & Partners, Lisburn Health Centre 

With this website we are aiming to help you find all the information you need at the click of a mouse. You can order repeat prescriptions online, download registration forms, change the contact details we hold for you and much more.

There is a wealth of information about medical conditions and diseases in our patient information leaflets as well as all the latest practice news and developments.

We are always looking to improve our services so leave some feedback on our contact page.

Practice Closures

We will be closed for the bank holiday on Monday 13 July 2020. We will have a GP on call in the Practice on Tuesday 14 July 2020 for emergency calls only.  Normal service for triage and routine calls will resume on Wednesday 15 July 2020. 

We will also be closed for the bank holiday on Monday 31 August 2020 and re-opening on Tuesday 1 September 2020.

If you have an urgent medical problem when the surgery is closed, please contact Lagandoc, the local Out of Hours service, on 028 9260 2204.

Coronavirus Update

During the Covid-19 pandemic we cannot offer routine GP appointments.  To ensure the safety of our patients, staff and GPs, you should NOT visit the surgery unless you have been told to by a member of Reception, a nurse of a GP. 

We now provide a daily telephone triage service with routine calls logged between 8.30am and 12.00pm, urgent calls thereafter.  When you ring us, our staff will ask you some questions to get an overview of your problem.  Please respect that the GPs have directed staff to ask these questions to help determine the best course of action to help you.

If appropriate, you may receive a call back from a GP or be given other relevant advice.

We are constantly updating and streamlining our systems in response to a rapidly evolving situation.  We can forward sick lines to your mobile phone and arrange video consultations where necessary.

Patients attending surgery

In some circumstances the GP may feel that you should attend the surgery.

Please arrive at your exact appointment time and not earlier for your own safety and that of others as we are trying to limit the number of patients in our waiting area at any one time.

Please feel free to wear your own mask to your appointment.

You will be asked to wash your hands in warm, soapy water before entering the waiting area.

If you are attending an appointment with the Practice Nurse, please wear clothing that will enable quick access to your arm so that she can conduct your vaccination, bloods or BP check quickly and efficiently.

Repeat Prescriptions

Please do not collect prescriptions at Reception. During the current Coronavirus pandemic, all prescriptions should go to a nominated chemist. 

If you need a repeat prescription, please use our 24 hour repeat prescribing line (028 9260 4341) and ensure you provide the name of your preferred chemist along with your name, date of birth, telephone number and medication you wish to order.

Stay at home guidance

For stay at home guidance for people with confirmed or possible coronavirus infection please click on the link below:

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

To keep up to date with the latest Public Health Agency advice please click the link below:

https://www.publichealth.hscni.net/news/covid-19-coronavirus

Help fight against COVID-19

This poster presents the PRINCIPLE trial which aims to find treatments that reduce hospital admission and prove symptoms for people with COVID-19. 

To find out more and see if you are eligible to join the trial, please visit https://secure.phc.ox.ac.uk/ni or telephone freephone 0800 138 0800 to the study team.

 

Do I need to keep my child off school? 

This poster outlines different conditions and how long/if you should keep your child off school.

General Data Protection Regulations (GDPR)

Our Privacy Notice explains why our Practice collects information about you, how we keep it safe and confidential and how that information may be used.

Our Privacy Notice can been seen here.

Disabled Access

The Health Centre is located opposite a large public car park which operates and pay and display system.  Car parking spaces for those registered disabled are available on this site. 

There are a limited number of disabled car parking spaces available on the health centre site and the building itself has been adapted to accommodate disabled patients.

GETTING THE MOST FROM YOUR HEALTH SERVICE

This leaflet explains how best to use general practice services.

(Site updated 09/07/2020)
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