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Lisburn Health CentreLinenhall StreetLisburn, BT28 1LUTel: 028 9260 3090
Please note, our new website address is drruddellandpartners.co.uk
GPs and their wider team need time to give patients the best care they possibly can. You can help free up time for those who really need expert advice by considering three alternatives before booking an appointment. Find out more
The Practice has been informed by the Health & Social Care Board that some patients have been contacted by 'bogus callers' claiming to be linked to the Practice in order to sell products or extract financial information including bank details. Some bogus callers have asked questions about medical conditions and current medication.
If you receive a call of this nature, DO NOT disclose any personal information and contact the surgery immediately.
You can book appointments by telephone, on-line or in person.
To make an appointment by telephone you should call the main reception number (028 9260 3090) between 8.30am and 6.00pm.
On-line appointments can be booked through our Practice website. You will receive unique personalised access codes on request from Reception.
When making an appointment, you can express a preference for a particular doctor. If your specified doctor is fully booked or unavailable due to absence, this will be explained to you and you will be offered an appointment with one of the other doctors. All routine appointments are for 10 minutes only and for the named patient only. You may be asked to make a further appointment if you have more than one problem to discuss.
Urgent appointments are available every day and should be requested as soon as possible after 8.30am (not available for on-line booking). This will be with the first available doctor and may not be with the doctor of your choice. These appointments are for 5 minutes only. The receptionist will ask the nature of the problem as this will help the doctor to prioritise the most sick patients first. This is optional and we understand if you would rather not provide this information when you call.
The Practice operates a secure online system which allows you to book and cancel appointments and request repeat prescriptions. To register for this service please, attend the Practice in person. Our Reception team will register you for this service and provide you with access details. The online services are accessible via the Practice website.
Appointments needing longer than 10 minutes such as minor surgical procedures or medicals are not appropriate to book online and should be booked by telephone.
To avoid queuing to say you are attending a booked appointment, you can use the Self Check-In located at Reception. This is a quick and easy way to let us know you have arrived.
Interpreter services are available for patients whose first language is not English and for patients who have a hearing impairment. Requests for these services should be made through Reception at the time of booking your appointment.
If you wish to speak to a doctor for urgent medical advice, please phone 028 9260 3090 during surgery hours and indicate to Reception staff the nature of your enquiry. A doctor will contact you that day.
Phone call requests to a specific doctor will only be accepted between 9.00am and 1.00pm. You will be advised by the receptionist when the doctor will be able to return your call.
It is important that you give a phone number that the doctor can reach you on.
The receptionists are not being nosey - they are trained to help you. Learn More
Home visits requests are for housebound patients only and must be received by the Practice before 10.00am. Please provide a telephone number that the doctor can contact you on and the reason for the visit. A GP may phone prior to the visit to obtain more details.
Please be advised that difficulties with transport or childcare arrangements are not valid reasons for requesting home visits.
Please try to attend the surgery if at all possible, as this enables us to carry out necessary investigations when required.
Nursing services are provided in Treatment Room 3 on Level 3. For specific opening times and access arrangements, please contact Reception.
The Practice offers access to the doctors or Practice Nurse within two working days. Requests should be made in the usual way through Reception. It should be noted that this may not be with the GP of your choice and can take the form of a telephone conversation.
For employed individuals, the first week of any illness requires completion of a self certification form (available from Reception).
If you are ill for more than 7 days, you will require a Statement of Fitness for Work Certificate from a doctor.